To answer a call. For your question 2, the IR Sensor for the HDX is built into the Camera. Mar 21, 2024 · Refer to Lost or Unknown Password in Troubleshoot Issues if the default password or account number Polycom: Password: 330, 331, 335, 430, 560, and 7000: 1, 3 Jul 7, 2012 · Hardware: SoundPoint IP 335. Press "Menu" on your Polycom phone. During the countdown screen: For SoundPoint IP 320, 321, 330. Go to Administration Settings > Jun 2, 2017 · Support Team. or picking up the handset. Oct 18, 2023 · Have a Polycom phone, How to factory reset polycom phone when default password does not work For SoundPoint IP 320, 321, 330. If the phone has been provisioned by 3CX then the password is the one listed under extension settings - Phone provisioning - Phone web page password. 331, 335, 430, and 450: press and hold the 1, 3, 5 and 7 on the dial pad at the same time; For the SoundPoint IP 301, 501, 550, 600, 601, and 650: press and hold the Jul 31, 2018 · Solution. You can typically find it on the back of the phone. Hold down these three keys [1] [3] [5] When it asks for password enter the MAC address from the bottom of the phone. As soon as the “Welcome” message appears, press and hold down. Now that the unit had reset configuration and rebooted select Setup. Jun 15, 2018 · Enter Settings menu under: Settings → 2: Advanced → Password (456) → 1: Admin Settings →5: Reset to Defaults. the number first and then pick up the handset. Click Restore to reset the phone to factory default settings. Power off. Explanation of the individual Options: Resetting to Factory Defaults. Handset: Pick up the handset. To use your headset, press the headset button. Polycom SoundPoint IP 320, 321, 331, 335, 430, Soundstation IP 5000 and Duo 1, 3, 5, 7 Polycom SoundPoint IP 301, 501, 550, 600, 601, 650, VVX 1500 4, 6, 8, * Polycom SoundStation IP 6000 6, 8, * 5. Arrow to Reset to Default and press the Select soft key. If possible provide the MAC Address or Serial of the device. Enter the admin password ( 456 by default) Go to Administration Settings. From the Polycom support site download the Polycom UC Software 4. Enter the phone’s MAC address as the password. Or dial. Use the directional pad to arrow down to the “New Password” field. Using the Handset: May 15, 2013 · As this article is using a Polycom VVX 400 for the examples then the current desired firmware version is 4. Phone will restart. I enter the mac address on the back of the phone with number and all lowercase letters. The content in this guide may vary depending on phone configuration. IP320/330. 2. To display the phone's IP address, press Menu > 2 (Status) > 2 (Network) > 1 (TCP/IP Parameters). I have asked the PIC that installed the Polycom, he said, he did not set any password. Sep 25, 2013 · I'm trying to use my Polycom Soundpoint IP335 with a different VOIP service. Unplug it, count to 10, and then plug it back in. We would like to show you a description here but the site won’t allow us. is 456). 12-02-2012 07:37 PM. 4. Jul 25, 2014 · To reset a lost admin password to default: at phone boot, during the 5 second countdown, push/hold 468* on the phone. Settings. Nov 27, 2019 · To manually register a Polycom phone you will need three basic pieces of info: IP address of the Polycom phone. On your phone, select the “Menu” key or soft-key. Hello @PolycomVictim , ObiEdition Factory reset for VVX 250, 350, and 450 for the new Hardware. Handset Volume and Ringing Volume. Try this : enter the MAC but use number only. 3. I factory reset and then provisioned using the assisted and then manually. By default the password is masked, but you can select the Show Password check box to see the password in plain-text. Arrow to Format File System and press the Select soft key. Default password should be 456. When i try to access Polycom IP Address and try to configure the Settings, suddenly displayed PopUp that must enter Username and Password. Press or the Select soft key to accept the ring type. Then I press the corresponding soft key “enter”. Hit OK. Press and hold <Back> and <Home> buttons. g 0004f28619dc). Feb 3, 2023 · Provisioning your Polycom 335. 2345-12375-001 REV A. Oct 7, 2011 · Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. Enter the MAC address of the phone (not case sensitive). If not sure if it resets on its own otherwise, but more often than not, I'll be away from the desk and when I come back the red triangle has reappeared and the phone is back to default password. The Default Admin Username is Polycom and the Default Admin Password is 456. Note: After the phone has been reset to factory default settings, the administrator password will have changed to 456. We have 27 Polycom SoundPoint IP 335 manuals available for free PDF download: Administrator's Manual, User Manual, Quick Reference Manual, Quick Start Manual, Phone Manual, Manual, Product Reference Manual, Quick User Manual, Factory Reset, Specifications, Quick Reference. 0 simply provide this via the Web Interface Diagnostics > Download Support Information Package. “1” “3” “5” “7” (on 320, 321, 330, 331, 450, 560) “4” “6” “8” “*” (on 301, 501, 550, 600, 601, 650, 670) Release them only when the “Enter Password” message appear. Step 3: Power up the phone. The default administrator password is 456. and are registered and/or common law marks in the United States and various other countries. If you can't read the back label, you can find the User Guide For: Polycom 335 3. Select Menu > Settings > Advanced. For the newer VVX Models, the reset Navigate to Utilities > Phone Backup & Restore. The standard 456 password does not work. buttons at the bottom of the phone while the handset is. If the phone was manually registered then the password is the default one. Oct 10, 2011 · The Phone GUI can be used to reset certain Sections of the Phones Configuration / Filesystem. line key, or the Newcall soft key. Step 1—Connect Your Phone. Future reference: Polycom Phones: SoundPoint & SoundStation - VoIP-Info. I've tried using the default password and the "other" password (<removed by the Aug 1, 2018 · Enter the administrator password to initiate the reset. Select Settings from the Menu. Not a "Reset to Factory" reboot, just any normal reboot. Placing a Call. This saves time and reboots and is the safest option. Virtual Communications Express Quick Start Guide: Polycom 335 SoundPoint IP Phone Edit a Contact 1. Select Reset Web Configuration. Having issues with factory rest and getting to a screen to enter the mac address as the password. Quick Start Guide: Polycom 335 SoundPoint IP Phone. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. It has been a while since anyone has replied. To adjust the volume on the handset press the. Note, the following images are for Polycom SoundPointIP and PolycomVVX models. Page 7 Polycom SoundPoint/SoundStation/VVX IP Series Manual Reconfiguration Procedure Once the boot process has completed, the device will be provisioned for use in the BroadSoft BroadCloud PBX network. Log back into unit and verify all IP addresses and other client Information has been successfully removed. The password may also be the default password, 456. Go to Advanced. Scroll to the Settings (gear icon) and click on it. This will reset the phone and the password will revert to 456. applications will be downloaded to the phone as a result of this restart. Search for contact (see above). 2 REPLIES. 331, 335, Polycom IP 331 Firmware Upgrade Menu / Settings / Advanced / Admin Settings / Network removes the manual configuration entered to perform the firmware Polycom Soundpoint Ip 335 User Manual Polycom spip335 user Sep 6, 2023 · 09-07-2023 01:07 PM. 6. Steffen Baier . Enter the default admin password. Press to end data entry. The Polycom 335 is a full-duplex, hands-free phone. “Yes” to confirm. Select option 2. Select option 1. selecting Settings > Basic > Restart Phone. Select Advanced. You need to reboot the phone and then press the multiple key combination for the factory reset, on a SPIP650: 4, 6, 8, and * dial pad keys. Any suggestions? Sep 25, 2014 · Reboot the Polycom phone. Select Reset to Defaults. Go to Reset to Defaults. Securely connect Polycom phone to your network router. SNTP Server The following steps will work to reset your Polycom phone when the default password, 456, does not work: Find and write down the MAC id of the phone you want to reset. By default, the phone is on number mode (1->abc) which means you will are entering a number when you press any button. IP 550, 670: 4 , 6 , 8, * (star) IP 4000 and 6000: 6 , 8 , * (star) Enter the MAC ID of the phone. 4 P ARKING While connected to caller Press More soft key Press Park soft key Enter 4-digit extension where call should be parked to (*Note – An extension can only allow one parked call at a time; a fast busy will be returned if a second call is attempted to be parked) View and Download Polycom 335 user manual I've always been able to access the polycom admin menu using 456 or the password I set. 2. For the Polycom SoundPoint IP 550, 560, and 650, and VVX 1500. Click on the SIP link. the transfer. I press 1+3+5+7 I am presented with the “Admin Password:” screen. Select Yes to Confirm. 0 | February 2022 | 3725-85854-018A Poly Video Mode (G7500, Studio X70, Studio X50, Studio X30, and Studio E70) Getting Help Enter the Admin password and press the Enter soft key. When we switched providers, the new provider has apparently changed the admin passwor Dec 31, 2013 · You can typically find it on the back of the phone. Before you begin configuring your phone to work with the new FluentCloud platform you will first need to restore the Type your response here. Factory Reset your Polycom SoundPoint phone. Page 23 5 Remove fingers from the LCD screen. Poly provides several Factory Reset options for removing configurations or settings: Reset Device Settings. If the label on the back of the phone with the MAC id is removed, you can find it by pressing Menu, Status, Network, Ethernet. Select option 3. Late to the party, but when it asks for a password enter 456. Enter the following settings: For Polycom Soundpoint IP 3xx. For the SoundPoint IP 320, 321, 330. Resume Held Call If you have multi-line, Press Line 1 or Line 2. Answer the Phone. Consult the Troubleshooting Section found within the FAQ if applicable. Without that admin password I can't access the menus to change over to the new VOIP service. We do not disclose within this official Polycom community how to reset the Phones if the Admin Password is lost. Nov 29, 2019 · Since UC Software 5. Select Advanced and enter the administrator password at the prompt. (It is recommended to always download the ‘split’ package, the ‘combined’ packages can be ignored). Enter the device’s MAC address as the password and then select OK to reset the phone. Quickstart. . Restart the phone. Press the Menu button, then select 3 Settings > 2 Advanced. 4 release sig split. THE POLYCOM FACTORY DEFAULT CONFIGURATION BEFORE IT CAN BE USED ON ANY NETWORK For SoundPoint IP Series Models: 320, 321, 330, 331, or 335 At the password prompt, enter key in 456 then press the Enter soft key. Be sure that all cables are properly inserted in the correct ports. 9. The phone will reboot after the password. Use the MAC address as the password. If possible provide a Log and either attach them or use the Code Tag . This will wipe settings exactly as described earlier in this article and in doing so will return the administrator password to the default value of "456" (this gets changed to "654" following an update in a later step) allowing access back into the device to Nov 18, 2023 · To reset your Polycom UCS VVX phone Admin password: Locate the MAC address (serial number) of the phone. Note: If you select Silent, press the Line key or Answer soft key to answer incoming calls. Enter the Outbound Proxy and Server 1 values as follows: Press the Submit button and it will save the settings and reboot the unit. While phone is ringing, pick up the handset. Continue holding down the numbers for few seconds, until you are prompted to enter the admin password. Step 2—Reset Phone to Factory Default. Dear Polycom, Polycom device for Video Conference already installed in my office. After holding down the correct keys during boot, you should be prompted for an admin password. Once the phone is registered and is in an operational mode you can change the default password on a Polycom phone by doing the following: Click on Menu. From the Set Admin Password screen, enter the current password “456” in the “Old Password” field. Polycom IP 335 Phone. How to factory reset Polycom 335 IP Pho… Select Settings > Basic > Ring Type. If your Polycom device is at factory defaults Username should be Polycom (with capital P) and password should be 456. Complete on the Polycom. For the Polycom SoundPoint IP 321, 331, 335, 450, SoundStation 5000 and Duo. Press to select. The default admin password is 456. To allow the Web Configuration Utility access to your phone the web server needs to be enabled! To enable the web server: If not on the Home screen, press the key and s electSettings. (default = 456, or default = 1234 if previously provisioned in Genesys Cloud) Press 1 for Admin Settings. Manuals and User Guides for Polycom SoundPoint IP 335. For Username, enter: Polycom. The soft key labeled ANSWER can be setup for headset or Speakerphone (See Phone Top Settings) The default password for Polycom phones is '456', if that is not working correctly, you may need to factory reset the phone using the instructions below. Press the Menu button. As rule of thumb, you should reset each of them individually from top to bottom to make sure you clear the entire configuration. Press the Cancel soft key during the boot process. Enter Password = 456. May 28, 2021 · For VVX 300, 310, 400, 410, 500, and 600: press and hold the dial pad keys 1, 3, 5 keys. I don't have the admin password for all 6 of my phones which were sold to me by Verizon. To adjust the ringing volume, press the. SoundPoint IP 335 ip phone pdf manual download. cradle). The SoundPoint IP 335 provides business telephony features and functions such as multiple call appearance, call hold, transfer, and conferencing over an IP network. Mar 14, 2014 · I have a Polycom IP450 (several of them). To locate the IP address of the Polycom phone hit Menu -> Status -> Network -> TCP/IP Parameters, take note of the listed IP address. Later UC Software Version. Hit the "Enter" soft key when done. Select and reboot. All other trademarks are property of their respective owners. Press the ︎ (checkmark button) to enter Provisioning Server menu. – or + buttons while the handset is on hook (in the. Scroll down using the arrow hard keys until you see "Server Menu". Choose a password you would like to use and enter your new password with the device keys. Enter the default password 456*. Sep 10, 2013 · Please follow the linked FAQ post or check the Admin guide. Select Administration Settings. Press and hold 1, 3, 5, and 7 dial pad keys simultaneously until the password prompt appears. The 335 GUI still lets me configure it and all, but lacks important settings such as changing the default password, updating firmware, provisioning server, etc. Step 1: Find and write down the MAC id of the phone you want to reset You can typically find it on the back of the phone. No portion hereof may be reproduced or Try searching on our Support site or visit your account at My RingCentral. Press the down arrow twice to highlight the ServerAddr setting. Power on. Fastmetrics is a Polycom Authorized Solution Advisor. Select it using Jun 6, 2019 · Since UC Software 5. Conference Phone IP5000, 6000, 7000: Press and hold 1 3 5 7 within the 7-second count down until it prompts you to the password page; The only password used here is the MAC ID of the phone (e. Boot Block: 3. (example of a mac address would be: 0004F2xxxxxx). The phone will restart. press key 1,2,or 3 times within 1 second to get secondary and tertiary letters”. Here’s where it gets very tricky if you do not have the admin password – you’ll need to Follow steps to add to polycom boot server What do each of the default reset options mean/do: "Reset to Factory" - Reset to Factory combines Reset Local, Reset Device and Reset Web into one option. Scroll to highlight the ring type you want. For Speakerphone, press the Speaker Button. Polycom Global Poly UC Software Release Matrix for SoundPoint IP and SoundStation IP Phones. Navigate through the menu and find Reset to Defaults. administering Poly/Polycom products or services, go to Polycom Support. Feb 13, 2024 · Download Free Polycom Ip 335 Admin Guide Support Polycom vvx 400 default password. Page 22 Place the Polycom Trio 8800 or 8500 System into Recovery Mode You can place the Polycom Trio 8800 or 8500 system into recovery mode when you want to provision with a USB and the provisioning process is not working during normal phone functioning. Apr 12, 2016 · VVX 600. Locate the IP address of the phone by doing the following: Press Menu > Status > Network > TCP/IP Parameters, the IP address will be prefixed with IP: Navigate to the IP address using your preferred web browser. Procedures: Write down the MAC address of your phone. Enter the MAC address of the phone as the password. Press the Yes soft key to accept your changes, and then press twice to return to the idle screen. The MAC address can be found on the rear/bottom of the phone, or you can see the MAC address by pressing Menu > Status > Platform > Phon. For password View and Download Polycom SoundPoint IP 335 quick start manual online. SIP extension number with phone-password. I recently discovered that my password didn't work. SIP Version: 4. View and Download Polycom 335 quick reference manual online. Feb 7, 2024 · Press the Home Key on the phone To Access the Menu. 0024. (Example MAC address- 0004F284EEFF) “note. IP335. Jan 29, 2020 · Depending on your phone model, press and hold the following keys simultaneously during the Updater/BootROM countdown process until the password prompt displays: SoundPoint IP 550, 560, and 650, and VVX 1500: 4, 6, 8, and * dial pad keys; SoundPoint IP 321, 331, 335, 450, SoundStation 5000 , 7000 and SoundStation Duo: 1, 3, 5, and 7 dial pad keys ADMINISTRATOR GUIDE 3. After successfully logging into the Web Configuration The Steps Below Describe how to perform a hard reset on a Polycom Phone Using the default password Press the Home button. Time Settings Timezone Discovery: Disabled (Default): Allows manually setting the timezone difference. May 2, 2024 · Power cycle the phone, press “Cancel” when the option appears on the display, and during the countdown sequence that follows, simultaneously press and hold the 1, 3, and 5 buttons until you’re prompted to “Enter Password to Reset Settings”. It is equipped with a 102 x 33 pixel LCD display, providing clear visibility for call information and settings. Apr 12, 2012 · The password cannot contain spaces or be more than 40 characters. soft key. zip package. Locate the MAC address (serial number) of the phone you want to reset and write it down. Reboot the VVX phone. Many of our partners utilize these phones and offer services so we cannot publicly disclose the procedure to do so. Give the author +30 points! Mar 4, 2014 · Not applicable. The default Admin Room Password is the 14-digit system serial number from the System Information screen or the back of the system. If the station assignment process was properly completed prior to the reboot, the device will boot into a station specific assigned/usable state. Passwords are case sensitive. to/2PcDdQgThis is is how you reset a Polycom phone admin password to the default: 456--Polycom IP 7000 keys to hold Sep 17, 2015 · Step 2: Reset the Phone to Factory Default. Before this step, write down the MAC address, then the numeric keyboard equivalent of each Jul 11, 2013 · If the default Polycom password of 456 does not work, or if someone has changed the admin password on the phone, please do the following: Find and write down the MAC address (serial number) of the phone you want to reset. Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. Select 1 Admin Settings > 5 Reset to Defaults and choose 1 Reset Local Config. Aug 16, 2023 · I try use a pin to hold the rest button and plug in the power saw the yellow light, then system reinstall itself but after it done, it still show the Zoom room settings. off hook (lifted). This will reset network info but keep peers loaded. Go to Settings > Provisioning Server. Enter the Administrator Password when prompted (PW Default = 456; contact Admin for alternate PW) 3. Select Admin Settings. Of course you'll need to reconfigure the phone as well. I need to factory reset them. The Polycom SoundPoint IP 335 is a phone that offers a range of features and specifications. Release. One notable feature of the SoundPoint IP 335 is its built-in speakerphone, allowing for hands-free communication. Plantronics, Inc. How to reset Polycom phones to factory device settings. Step 1: Erase local configuration. Enter your password when prompted. Pickup the handset and then dial the number. Scroll to Settings. Use the directional pad again to arrow down to the “Confirm New” field. Press and hold the 4, 6, 8 and * simultaneously until the password promt appears. 0. When the Ringer lamp flashes, release the buttons. Cancel application start-up. Feb 2, 2015 · welcome to the Polycom Community. Press to return to the idle screen. Polycom IP 335 Quick Reference. Any new bootROM and SIP. Press 1 for Network Config. 331, 335, 430, and 450 press and hold the 1, 3, 5, and 7 on the For VVX-Series phones: press and hold the dial pad keys 1, 3, 5 simultaneously during the countdown process until the password prompt appears. Select: 1 ( Admin Settings) -> 5 ( Reset to Defaults) -> 1 ( Reset Local Config) -> Yes. This will ask for your username and password. I am also trying to factory reset so I can create new again. Settings–>Advanced–>Admin Settings–>Reset to Default–>Reset Local Config. For Polycom phones, the password 456 should work under the following circumstances: If the phone is on our boot server but has not rebooted; If the phone is on our boot server, but not provisioned through the admin portal Step 3. Step 2: Power down the phone. Not open for further replies. The New default password is 456. 335 telephone pdf manual download. Unless you are sure that your phone has never been setup on another provider, you should always strive for a clean slate. How to Use you IP 335Phone. 10. When Prompted for the password enter 654 if this does not work enter 456. It should be twelve characters, and look something like '0004F2ABCDEF'. 1. Updater: 5. Best Regards . Polycom SoundPoint IP 335. Enter your password; the default password is '456'. Provisioning. Polycom SoundPoint IP 335: Quick Start. In your web browser enter IP address of your Phone, if everything is OK, you should be displayed with Username and Password prompt. You then get prompted to add above removed procedure and the Password is reset to its original 456. 11307 ===== We had this phone provisioned with a provider, and we were able to login and perform administrative functions on the phone. Resetting to factory. Page 3 Transferring Calls Transfer a Call To put the caller into their voicemail: 1. Next, select "Admin Settings", followed by "Network Configuration". Advanced. The password, by default, is 456. Nov 8, 2012 · How to hard reset a polycom handset. (Poly — formerly Plantronics and Polycom) Change the Default Password Polycom SP 335 has an entirely different web GUI than even the older SP 321. I've provisioned a Polycom 335, and the system is showing me the 'Phone pwd'. RingCentral support featuring knowledgebase documents, videos, and community. Enter the administrative password, and then press the Enter soft key. During the countdown, press and hold the following dial pad keys simultaneously until the password prompt appears: IP 335, 560, 5000, and 7000: 1 , 3 , 5 , 7. NOTE: Depending on your Polycom device and its firmware, web interface settings may vary. Enabled: Automatically sets the timezone for the phone based on the timezone of the DHCP server. (cannot be done via web panel) To reset admin password or reset phone to factory defaults you must know phone’s MAC address in numeric format. Polycom SoundPoint IP 335 Quick User Manual. Best Regards. By default, Polycom sets FTP Page 1 User Guide: Polycom IP 335 Phone; Page 5: Make A Call While on a call, a second call is seen To put a call on Hold on the screen, the indicator light From your IP 335 Phone Press the hard key on the phone blinks, and you hear a call waiting Polycom SoundStation IP 7000https://amzn. Through this menu different models present different options. Dec 31, 2013 · The following steps will work to reset your Polycom phone when the default password, 456, does not work: Find and write down the MAC id of the phone you want to reset. Press the Menu Key: Select Settings. Go to Settings > Advanced. Release Notes. Click the small + to open the Global Settings options. Immediately press and hold the 1, 3, and 5 keys until "Enter password to reset settings" appears. When prompted to confirm the reset, select the Yes soft key. Power up the phone. Also for: Ip 335. Turn off the device. Go to VVX, SoundStructure, OBi Edition UC Software Release Matrix for Phones. Feb 4, 2020 · It seems like the password definitely get reset to the default 456 if the phone reboots. Page 2: Speed Dial. IP 320, 321, 330, 331, 335, 430, 450, and IP5000 : 1, 3, 5, and 7; IP 301, 501, 600, 601, and 650 : 4, 6, 8 Trademarks Polycom®, the Polycom logo and the names and marks associated with Polycom products are trademarks and/or service marks of Polycom, Inc. your Polycom is showing firmware in the 4. Feb 2, 2015 · Create an account on the HP Community to personalize your profile and ask a question. Thanks for choosing the Polycom SoundPoint IP 335 phone. Press the Play soft key to hear it. I want to return to the original new system which it will show the IP and default admin password so that I can login to the web portal again. Power down the phone. Wait for phone to reboot. Select Reset Local Configuration. Then choose "Settings", and "Advanced". Press Resume soft key or press Hold again. For Password, enter: 456. Power cycle the phone. Jun 9, 2017 · Enter Password (456 is default). After provisioned my admin password whether default or reset to a custom password, neither works. 1. Select Advanced (Password 456) Select Admin Settings. Nov 20, 2019 · Enter phone's IP address into your supported web browser. Feb 25, 2021 · VVX series (VVX300, 301, 310, 311, etc): Press and hold 1 3 5 within the 7-second count down until it prompts you to the password page; Sound Point IP 335: Press and hold 1 3 5 7 within the 7-second count down until it prompts you to the password May 18, 2024 · I configured a vvx 201 with Cisco WebEx calling plan and now the default password no longer works as 456 or 789. 12692. When you see a message on the phone, 'Starting application, press cancel to interrupt," press Cancel. Press the Edit soft key and make the necessary changes. Jan 15, 2020 · To perform a factory reset with the default (or a known) password do the following: Click on the Home button. IP321/331. 4. IP430. Some Polycom phones can also be reset by holding down select buttons, these codes may work for devices not listed as well. 4 Spice ups. IP301. When you need to enter a letter, just push the number corresponding to the letter. vd cr ds iy bv el so zo ss sr