Im a german user and its not working by web-browser or mobile App. Could you please promptly solve this issue? I also created a ticket at support with the ID 04272522. Make sure the information on your documents matches your current account Using a web browser sign in here with your email and password. However, there are certain unavoidable instances when you might experience document verification issues. Meet our internal fraud and compliance-related criteria, including measures related to To verify your identity (Mobile app / Browser): Access the Coinbase mobile app or your Coinbase. If you have a case number for your support request please respond to this message with that case number. In the mean time, you can add a payment method and start investing. Coinbase reserves the right to change the terms, eligibility criteria, and payouts for all incentives at any time, for any reason. compliance-kyc@coinbase. When prompted for your 2-step verification code, select "Try another way. u/coinbasesupport I have issues with 2 factor authentication, I have uploaded my passport for verification 4 times in the last week, I am then unable to get my 2 factor authentication code to sync with Coinbase. For this example, we will go over how to verify your identity using both your desktop Mar 31, 2022 · For this purpose, we compiled a list of some commonly found Coinbase errors with their solutions to keep your Coinbase journey super smooth and steady in the long run. " FWIW, I received a similar message when I went through the verification a month ago, including the $5 Bitcoin part. I've tried dozens of times over the last few days to have it verify my ID. Important: If your PayPal email does not match your Coinbase email, you'll need to complete 2-step verification on Coinbase for security purposes. I only receive sometimes the sms code from Coinbase with 3 to 4 hours later when i'm completing the application form online on their website. We are builders and techno-optimists. The PayPal will be easier to connect and the fee is 2. I can't connect to my coinbase account because I don't receive the sms authentification in time My phone works, I can receive text message from other phone. Add contact@coinbase. support. Under the Available Methods section, select the Set up button next to the Security Key option. elect the asset balance in your Coinbase account to display the transaction history Coinbase Help is temporarily unavailable. I have not received any Bitcoin. Start the process by entering your email address and password on the Coinbase sign in page. Feb 23, 2024 · Using the Coinbase mobile app and their phone’s camera, 90% of users can overcome ID verification issues. ” General app issues If you’re having issues with the Coinbase Wallet app: Force quit the app and restart it. Thanks, I will try that. As a Coinbase user, you are responsible for the security of your devices, passwords, emails, and 2-step verification codes. If you’re using SMS as your primary 2FA How to use Security Prompt: Go to your account settings and look for 2-step verification. com is also REALLY slow. Coinbase even says my ID is confirmed yet now all of a sudden when I go to buy currency it's asking me for ID verification again, and when I try to upload my ID yet again (even though it's been verified) the uploaded no longer works with my browser. ”. It doesn't make any sense. Complete a crypto purchase. You will be surrounded by others who excel in their disciplines and expect the same from you. You should only trust verified Coinbase Solution: Log in to outlook online, you can't do this within the windows mail app. Basics. Thanks. You may be unable to send funds off of Coinbase for 24 hours after we verify your identity. If you're using a TOTP authenticator like Google Authenticator or Duo, make sure you're using the correct app for verification. We’re looking into it and expect our usual service to return soon. How To Fix Coinbase Errors. Even though you can’t sign in, you can still contact Support. For your security, do not post personal information to a public forum, including your Coinbase account email. Below are some troubleshooting steps to try Device confirmation troubleshooting differs from 2-step verification troubleshooting. Access the Coinbase Password Reset page. Tips. Jul 18, 2024 - 16:40 PDT. I tried 2 times (from the phone) and waited more than an hour , still no mail. I can't buy, sell, withdraw, or even close my account. EDIT: for clarification, sometimes I would never receive the text, other times my account would just login without requiring any verification to be entered. Follow the Identity Verification steps as prompted. "Pending Approval" means that one or both of the email addresses associated with the vault have not approved the withdrawal. com account and sign in. coinbase. can cause issues accessing your account. Make sure you’re logged in to the Coinbase app. View open roles. Password reset scenarios You have access to your email and registered phone number. If the email is still invalid or expired, contact us. On the phone I'm able to take a photo of the ID and submit it and then I'm supposed to get an e mail to finish the process but no email comes. Bank verification amounts are sent to your bank and appear on your online statement and on your paper statement. Buy/sell services may have been disabled. If you don’t have more than one email, create your second email address. You should only trust verified Coinbase staff. Hi, I have received the email to verify my email address for my reddit account but when I click on it, it just brings me back to reddit and it still says my email is not verified and sends me round in circles . Make sure the information on your documents matches your current account Re-verify your identity and update your 2-step verification method. Select Yes, looks good if all the information is accurate. To see the status of a transaction: S. I have been attempting to get my account unrestricted after not using Coinbase in some time. I've tried 8-10 times and every code is coming back invalid. Once your email is confirmed, you'll be prompted to enter personal information, such as your full name, address, and date of birth. 1 Share. Working at Coinbase isn't for the faint of heart. ID verification can take from five minutes to 24 hours – you’ll receive a confirmation email once complete. If you’re experiencing an issue with your Coinbase account, please contact us directly. com. Coinbase’s compliance with KYC/AML standards in the regions it operates is ensured via identity verification. . Click on name or circle (top right corner) Click Settings. Access the security settings page and select the 2FA settings tab. ID verification troubleshooting. Do not try to make another account, or use another number, bank account, you will get banned again and will have your coins and funds locked for 4 weeks Reply reply Top 1% Rank by size Love Coinbase, but the 2fa text hasn't worked for me for several days. Accept all. This opens a wide vector range of attacks as Plaid requires all Verification Not Working With Correct Information. Include a short subject to describe the problem. Go to Settings > Identity Verification after installing the application. ago. 99% fee on every deposit. To update any of your information, select Edit . Just an update. I am apparently an idiot. Turn on push notifications for the Coinbase app. It just says "wird geladen" ("loading") forever. I tried my drivers license, Canadian ID, my state ID, my other nationality ID, Passport, again and again for over more then 10 times If you are unable to locate our verification emails in your inbox, please check your spam and trash folders. contact@coinbase. Click Profile. It is common for some problems to be reported throughout the day. Coinbase Help Center; Trading and funding ; Unable to buy crypto or add cash ; Unable to buy crypto or add cash . I'm trying to login to my account via Phone and the SMS codes it's sending me are saying "Invalid verification code" even though I'm entering them correctly. Coinbase reserves the right to exclude any participants from this offer. It's important to use accurate details that match your government-issued ID to avoid any delays in the process. This is dependent on some factors, such as your connectivity and how long it’ll take for Coinbase to accept your identification documents. Apple device: Turn off your Private Relay setting before selecting the Sign into your Coinbase account from a web browser (you cannot change your 2-step method from the Coinbase mobile app). Sort by: Sign in for personalized support. Our servers are experiencing an issue. You should only trust verified Coinbase EMAIL VERIFICATION NOT WORKING. This will help Coinbase Support verify that you are the owner of the account. Coinbase reserves the right to change the Terms, eligibility criteria, and payouts for all offers at any time, for any reason. com to your contacts and clear your browser data. But for those who embrace the challenge, it can be the most impactful work of your career. help@coinbase. -Provide proper training to your support staff so that they are not wasting their & customers time & know how to “verify id “ manually when customer contacts. If you still prefer the debit card, you will need to check if the one you have accepts connecting to Coinbase. If you can’t sign in, you may be able to take steps to resolve the issue. Creating an email account with a different email service provider is better. Retype your address in the “ Street Address ” field and you will notice addresses appearing directly underneath. Our system prioritizes accuracy and adherence to the law across our global regulatory landscape. If you are being asked to provide any of this, you can be sure the email did not come from Coinbase. I have tried multiple attempts with my driver's license, passport, and medicare card. ID Verification keeps failing after countless attempts. I already verified my driver's license. If you continue to have issues using the Wallet app, visit our Wallet help center menu page to find the article that addresses your issue. -please fix your “verify id to send now” so that customers can verify themselves. Please submit documents via the Coinbase platform identity Nov 10, 2023 · The largest U. -Can some knowledgeable person please look into this case & resolve it. Coinbase Help Center; Trading and funding ; Send and receive troubleshooting; Send and receive troubleshooting Sends. Under Personal Details highlight “ Street Address ” – delete it. The 48-hour waiting period won't start until that has been done. Check the Coinbase Status page for service issues. If you use your debit card or credit card you will pay a 3. Cancel the vault transfer and start it again. You should only trust verified Coinbase For your security, do not post personal information to a public forum, including your Coinbase account email. If you have any of these enabled, try temporarily disabling the service (s) for uninterrupted account access. S. You will be pushed beyond what you think you're capable of. Jul 13, 2024 · Provide the email address associated with your Coinbase account. So if you have a Microsoft account email or Yahoo Mail, consider creating a Pending Approval status. Having same issue, hopefully they resolve it soon. Downdetector only reports an incident when the number of problem reports is significantly higher Mar 31, 2023 · Identity verification is a key part of our regulatory compliance program, and we have built a robust architecture that roots out suspicious users. Y. If you're unable to verify your address, you will not have full access to the platform. Coinbase requires you to complete a device confirmation process that authorises all devices (mobile and computer) and IP addresses before you can access your account. Plaid DOES NOT VERIFY a bank account - it's actually used to make transactions on your behalf. If you are an existing Coinbase client and need to update your 2-Step Verification, you will have to approve the change with your current 2-Step Verification. This article assists with updating your phone number or authenticator app, resolving one-time code errors, and troubleshooting security keys or passkeys. I had installed Google Authenticator App that was required by another wallet I was using. Either way was not good. To confirm your personal information: Select Confirm your info in the email and sign in to your account to review your information. A few minutes later I received an email saying, "Your ID has been verified. ou may be unable to send funds off of Coinbase for 24 hours after we verify your identity. If you're asked to submit additional documentation to verify your address, please be sure you upload a PDF copy of a utility bill or bank statement in your name that is no more than 3 months old. Remember that cryptocurrency transactions are irreversible and Coinbase cannot retrieve funds sent off platform. 99%. Authenticate your Coinbase two-factor method Email is invalid, expired, or the button doesn't work Invalid or expired. Close. ID verification not working ? Hi, I'm trying to validate my identity but on the PC nothing happens when I get to the ID step. Identity Verification Coinbase requires a photo ID to verify your identity. " depending on your current 2FA type. Coinbase Identity Verification Not Working ID verification with new legal name not working. Make sure the information on your documents matches your current account For your security, do not post personal information to a public forum, including your Coinbase account email. You should only trust verified Coinbase Mar 8, 2018 · Not receiving verification 'link' e-mail from Coinbase. If you’re experiencing issues sending crypto, try the following steps before contacting support. Keep your security information confidential. You should only trust verified Coinbase We would like to show you a description here but the site won’t allow us. Account restricted. Make sure the information on your documents matches your current account SMS Verification Code Not Working. Once you regain access, do not sign out until you've entered and verified your phone number. Investigating - We are aware that some users are unable to add a new card payment method. Limited while supplies last or Coinbase revokes this incentive at its sole discretion. They are not replying me manually. To verify your identity (Mobile app / Browser): Access the Coinbase mobile app or your Coinbase. ID verification can take 5 minutes to 24 hours -- you’ll receive a confirmation email once complete. Google Authenticator gives me a code but Coinbase says this is incorrect. - 96573 Troubleshoot Account (Under Review) (Restricted) (Disabled) Log in Coinbase. Same issue here, have 2FA on and phone is verified. no-reply@coinbase. Follow the prompts to complete your security key set up. If you have two phones with different codes, it's possible that one of them is not synced correctly. Ensure that your personal information matches exactly between your ID and Coinbase account. We will provide an update once this is resolved. You should only trust verified Coinbase Coinbase support, After going back and forth on case 13938485, I think I can attest that Plaid does not work how you think it works. The first approval can be done directly in your Coinbase account by going to the asset's vault page and selecting the transaction For your security, do not post personal information to a public forum, including your Coinbase account email. When I try to login on my PC, the code works but it tells me to When you add a payment method, two small verification amounts will be sent to your payment method. Select Authenticator - You will need to verify your existing 2-Step Verification to proceed. Provide an alternate email address that you have access to so our team can contact you. Card Payment Degraded Performance. We will be able to identify and resolve issues more easily. Enter your email address and select Reset Sep 8, 2022 · Additionally, you should watch out for typos within the Coinbase emails you receive. exchange by volume on Thursday introduced Coinbase Verifications, allowing over 100M users to attest to account and country credentials on-chain, the company said on X. Coinbase reserves the right to interpret these Terms at its sole discretion. 1. You should only trust verified Coinbase Device confirmation troubleshooting differs from 2-step verification troubleshooting. ¹Valid for new users who make a cryptocurrency purchase on Coinbase. There are various reasons you might not be able to buy crypto or add cash: Your account may have been temporarily disabled. Go to our Document Verification page and follow the on-screen instructions. Try an alternative upload method like the mobile app. Hi, I am suffering from the same issue right now. Your funds are safe. New comments cannot be posted and votes cannot be cast. Your PayPal account’s country must match your Coinbase account’s Sep 18, 2023 · If you aren’t able to get the verification code via one email, you can simply use another one to receive the code. Click on the gear icon for 'settings' then type in 'advanced security' next change the slider to 'off' for safe links. If you notice that an email you've received is particularly badly written, it's likely that a malicious attacker wrote it, not a Coinbase employee. You may be required to complete additional verification if needed. com". I tried contacting their support but it's just a virtual assistant. My account has essentially been locked until I can complete the identity verification, which includes name, DOB, address, and last four of my SSN. That is why Plaid needs to connect every transaction. For example, “My 2-factor authentication is not working” or “I can’t reset my password. Hey everyone, I feel like this is the last resort to make my voice heard and post about my experience on Reddit about Coinbase's ID Verification process. See these resources: From your account Settings, select Payment Methods, then Add a Payment Method. Please report any individual impersonating Coinbase staff to the moderators. Initiate a new confirmation email using the steps previously outlined. If you continue to have problems with the ID verification, try using a different browser or device or any of these tips: For an Invalid Address; Try different variations on your address. • Check your email for communication from Coinbase in case we need more details. There are $1760 BTC in my COINBASE account. When I have tried to authenticate my documents through these Coinbase Status. If you do not see the verification message in either of those folders, please try using your email provider's search function and searching for "@coinbase. Examples include, but are not limited to: support@coinbase. The button doesn't work. Wait the required time if receiving upload errors. I didn't realize that the "SMS codes" were now being sent to the GA app instead of being received as a text SMS. It just refuses to work. Now it's also a good time to make sure the coinbase emails aren't going to junk. Your account may not be recognized as a trusted payment source. I've tried to get live support assistance with this. Back to Coinbase Help. Sign in for personalized support. If you can’t sign in, you may be able to take steps to solve the issue. Your $5 Bitcoin reward is on its way. Select "Update your phone number" OR "Update your authenticator app. If you are a new user, you will have to approve via sms. Lastly, provide correct data to prove you are above To verify your identity (Mobile app/Browser): Access the Coinbase mobile app or your Coinbase. A few reasons that you may be having issues accessing your account via your device are: VPN's, ad-blockers, security software, browser extensions, etc. Make sure the information on your documents matches your current account This is so pathetic. May 4, 2023 · In this video we go over how to verify your identity (ID) on Coinbase. Select PayPal to be prompted to sign in to PayPal. Coinbase employees are not eligible to participate. At Coinbase, we’re working hard to help update the financial system by building trusted products For your security, do not post personal information to a public forum, including your Coinbase account email. The Coinbase verification time usually runs at about 2-3 minutes. I received e-mails a couple of times that my verification was done but when I login to the app, it still shows my account is not verified. Carefully retake photos of your ID if it wasn't accepted. com OP • 7 yr. Emails from Coinbase will always have the coinbase. Once you regain account access, do not sign out until you've entered and verified your phone number. Ive tried light and dark backgrounds and different angles of the camera to avoid light glare. Finally downloaded the Authy app for 2fa and I don't have to worry about those texts anymore. I want to send my funds to exchange, but they want me to verify by 2 factor authentication code which they are supposing from me to receive on my phone number, because I had chosen SMS method for 2 factor verification. You should only trust verified Coinbase get up to $200 in crypto¹→. • Make sure you provide all required information and materials. There are many DB/CC that stopped connecting to Crypto exchanges. Rest assured, your funds are safe and we are working on a fix. We've identified some of the most common Coinbase errors faced by users. We would like to show you a description here but the site won’t allow us. You should only trust verified Coinbase Verifying Payment Method: "Verification not required" (Canadian) Hey, was wondering if someone could help me out with the following: I'm a Canadian user, I added a Visa Debit card to my account and I see the 2 pending charges on my bank statement but when I go to Verify my payment method on Coinbase and enter these 2 amounts, it says Troubleshoot Account (Under Review) (Restricted) (Disabled) Log in Coinbase. After I enter the information in the webbrowser (Name, Adress, source of income etc) the next step is not working. Always use the newest New Device Confirmation email—links in older emails won't work . Feb 23, 2022 · Using the Coinbase mobile app and their phone’s camera, 90% of users can overcome ID verification issues. Verify your personal information. Scenario: Verification link is missing, expired, or invalid. help please? Archived post. Coinbase is a secure online platform for buying, selling, transferring, and storing digital currency. Coinbase outages reported in the last 24 hours. Logging in on my new pc but after over 15min now have not gotten the verification email (made sure to check junk/spam folders also) Me too. You will start receiving push notifications instead of texts as your new 2FA method. Big companies like Coinbase aren't likely to send out sloppy emails with spelling mistakes or grammatical errors. It's fixed and full disclosure Coinbase wasn't to blame. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Verify your identity. com domain name at the end of them. Use an alternate browser such as Google Chrome after clearing your browser cookies and cache, then sign in to your Coinbase account. You must enter these two amounts correctly in your payment methods from your Settings in order to finish verifying your payment method. For information mismatch, ensure that your information appears exactly as it does on your legal documents. !!!!! I might have tried 100 times during the past 10 days and still not able to get through the verification process, "ID unreadable" - I changed my phone and the Google Authenticator Key is not working for that they have asked me to reverify and for the past 10 days I am like stupid wasting my time here on the site. A valid payment method must be added first. Try this: The email may be blocked. You should only trust verified Coinbase I use Coinbase for like 2 years now but since some days Coinbase asks me to verify myself via Solarisbank. If you're still having trouble, you can try the "Try Another Way" option. In the Text Message section, turn Security Prompt on. Always use the newest New Device Confirmation email – links in older emails won't work Identity Verification (SSN) not working and no support from coinbase. Can't find your passkey. OR. You should only trust verified Coinbase Sms verification not working. If you need to reset your password and have lost access to your account email address, registered phone number, and 2-step verification method, please contact Coinbase Support. You should only trust verified Coinbase ID verification can take 5 minutes to 24 hours -- you’ll receive a confirmation email once complete. Coinbase requires you to complete a device confirmation process that authorizes all devices (mobile and computer) and IP addresses before you can access your account. Here's how to fix them. Uninstall and reinstall the app. tf yv bj en at bg ij xb bw py